Frequently Asked Questions
General Information
Traditional phone systems involve hardware systems (a PBX) inside your office to handle your calls, voicemails etc. Instead of this costly option, we host your phone system's PBX in our cloud data center in Dallas. It is guarded, secure, online 24/7 and redundantly supported to never go offline.
Our data system is supported by industrial generators that activate immediately in the event of a power failure. A battery between the servers and the power system ensure that you experience no downtime, even during the switchover.
VoIP means Voice Over Internet Protocol. It is a system that sends voice / telephone communications over the internet using various protocols like SIP, making connections more efficient, reliable, and significantly less expensive. It is a proven technology that powers millions of calls per second all over the world.
Once you are on the system, you do not need to keep your old phone lines. If you are paying for lines from a telephone company, your cable company, or someone else, you can eliminate this expense?
You will keep your phone numbers, any that you wish. Our amazing porting team will get your phone number seamlessly transitioned to your Siplogix trunk.
Of course! Our Tier-1 systems can provision new phone numbers, as many as you need, including vanity numbers, sequential numbers, from any area code you wish. You can get an 800 number for your use as well.
Absolutely. A system called E-911 exists for VoIP numbers to connect to the 911 system. We will register you for this service as part of your setup at no additional charge.
If you make international calls as part of your business, we will activate international calling for you at no additional charge. International calling rates will still apply, but are generally lower than standard phone lines charge.
If you own VoIP phones already, we can reprogram them to work on our system, and you are free to use your existing equipment. If your equipment is dated and you want to deploy new phones, we are happy to assist with that, using our connections we can get you competitive pricing on new phones.
Traditional VoIP phones are straightforward and easy to use, but no. Using a headset connected to a computer, our software can make and receive calls without an actual phone.
We can configure and ship phones to your remote employees that will work on. your system just like they are in the office. They can also use our software solution through their computer, or our app on their cell phone to make and receive calls.
Without internet, you would not be able to make or receive calls on your VoIP phones. Calls to your business would still come in to our server, and could be forwarded to another number (like a cell phone) if you want to pre-set this as a failover option, or they can be sent to voicemail, which you would be able to retrieve when your connection was restored. Customers using Siplogix managed networking would never experience this issue, as all our managed networks have failover connections pre-set, so you never lose access to your vital systems.
Faxing
Common questions about faxing with Siplogix.
Faxing can be setup in a number of ways. We pride ourselves on our reliable Fax systems. You can send and receive faxes directly in our desktop software. If you use a physical fax machine, we can provide you with a device that will connect your machine to our system allowing you to flawlessly send and receive faxes on your own equipment.
Faxing over VoIP has the potential to be very problematic. Most companies use an ATA setup to emulate a phone line. They remove the compression and hope for the best, and this leads to problems a lot of the time. We do not do things this way. If you are using a physical fax machine, our device connected to it will receive your outgoing fax and transmit it using a reliable a proven fax protocol and incoming faxes will work the same way. If you've had trouble in the past, you will be pleasantly surprised by the performance of our system. We treat fax as mission critical.
We can integrate our system with a Microsoft Fax Server, or just about any fax server you have already set up. Our engineers will put together a custom solution that will tie your existing system in, if that is what you prefer.
It will depend on your EMR. We can directly connect our fax server to EPIC, and there are a number of fax systems in other EMRs that we have working solutions for. The odds are good that we can make it happen.
Not at all. Our fax system is built to serve enterprise medical needs, and it can handle faxes of several hundred pages. If you routinely send large faxes, we can provide you with software that will accept faxes of any size.
Absolutely. If you need HIPAA compliance we will provide you with a signed BAA, and your incoming and outgoing faxes will be 100% HIPAA compliant.
Installation
Questions about installation of equipment.
If you are in Houston, Texas one of our engineers will come onsite and install your system for you, and conduct any training you require.
We can remotely reprogram your existing phones, or if you are getting new phones through us, they will arrive preconfigured or automatically configure themselves upon first boot. We are available to talk you through any setup questions. Most of our customers are able to self install basic phones without issue.
If you have a credit card machine that uses a phone line and not an internet connection, we can send you a device that will make it work, you shouldn't experience any disruption.
If your alarm system requires a traditional phone line, we can send you a device that will connect it to a standard telephone jack and make it work. Yes.
Absolutely. We offer support from real people. No AI agents. We will walk you through the steps needed to get up and running.
Depending on the model of the phone, yes our system can turn these features off ensuring that your employees cannot silence or turn off their phones.
Phones
Questions about VoIP phones with the Siplogix service.
We can support just about any VoIP phone if it is reasonably new.
We can assist you in acquiring a number of different VoIP phones, however our preferred manufacturer is Yealink, and we are able to provide extensive support and customization for Yealink phones. We have tried every model out there and we believe them to be the most reliable and feature rich.
Phones are not generally included in our service pricing. We can sell you phones at a competitive rate, and we also have rental options available. We are able to work with just about any budget to find a solution if you need new phones for your system.
